“Gaddu and Hall Solicitors” is a trading style of Gaddu and Hall Limited, a limited company registered in England and Wales (Registration Number 11028328).
Gaddu and Hall Limited are regulated and authorised as a licensed body by the Solicitors Regulation Authority (reference number 647662) and subject to the Solicitors’ Code of Conduct, which can be found at: https://www.sra.org.uk/solicitors/handbook/code/content.page.
The Directors of Gaddu and Hall Limited will be referred to as Partners.
Registered office address Jewellery Business Centre, 95 Spencer Street, Birmingham, B18 6DA. A list of Directors is available for inspection at the above office.
We are not authorised by the Financial Conduct Authority.
The content of this site is owned by Gaddu and Hall Limited. No part of this website, whether graphics or text may be copied or reproduced without express written authority from Gaddu and Hall Limited.
The graphics used on this site are used under licence from the owner. Any unlawful use of the graphics contained on this site may result in prosecution by the owner of the graphics.
All efforts have been made to ensure the accuracy of this site’s information. Please note that advice given on these pages is provided on behalf of Gaddu and Hall Limited and is intended to be general advice only, was correct at the time of publication, and will be updated from time to time. No responsibility can be accepted for action taken or refrained from solely by reference to the contents of this website. Remember, each case is different, and accurate advice must be tailored to the individual case.
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We, Gaddu and Hall Limited (G&H), are the ‘controllers’ of the information that we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collecting, storing, using and destroying that data.
This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.
We are a Law Firm and our contact details are:
Address: Gaddu and Hall Ltd, Jewellery Business Centre, 95 Spencer Street, Birmingham, B18 6DA
Telephone number: 0121 794 7345
‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.
It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.
We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.
We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances, we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.
CONTACTING YOU ABOUT EVENTS OR AREAS OF INTEREST
As an individual, we will only send general invitations or updates to you if you have provided your consent for us to do so. If you represent an organisation we may write to you from time to time unless you have told us that you do not wish to receive further mailings.
Our marketing and briefing emails will provide you with the option to opt out of future mailings. You can also use this option to manage the type of mailings that you receive from us.
IF YOU DO NOT PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may stop providing that service but we will notify you if this is the case at the time.
PERSONAL DATA RECEIVED FROM THIRD PARTIES
Our clients, the courts and other legal professionals may include personal data about individuals that is relevant to a legal matter that we are working on. We are committed to protecting all personal data that we hold and will treat this data with the same care that we treat data held about our clients.
PROCESSING YOUR DATA TO PROVIDE YOU WITH OUR SERVICES
In general terms, we process your data to fulfil our responsibilities in the relationship that we have with you. The table below lists more specific purposes for processing your data, and the legal basis for each type of processing.
DATA WE MAY PROCESS TO PROVIDE OUR SERVICES TO YOU
Your contact details so that we can share information with you.
Information that you provide to us to confirm your identity when you first instruct us so that we can meet anti-money laundering requirements.
Information contained in emails or other correspondence from you and records of telephone calls or meetings with you so that we can:
- Understand your objectives
- Provide you with advice
- Carry out your instructions.
Survey data which you may choose to provide that we use for research purposes.
Details of transactions you carry out through us and of the fulfillment of our services to you so that we can:
- Monitor progress
- Deliver our services
- Complete financial transactions
- Issue bills and arrange payment with you.
Details of your preferences where you have requested to be contacted about events, products or services, legal updates and/or news which we feel may interest you,
Information about you that we retain on your behalf.
LEGAL BASES FOR PROCESSING
There are three grounds under which we may process your data to provide you with legal services.
- Processing is necessary to agree your requirements and to deliver the services that we have contracted to provide for you: or
- You have given consent for us to process your personal data; or
- It is a requirement of the court to provide information that we hold about you.
The nature of some of our work dictates that we will hold special category data that relates to you. Additional grounds under which may process your data are:
- When establishing, exercise or defending a legal claim;
- When protecting your interests if you are physically or legally incapable of giving consent;
- Where you have provided us with explicit consent to the process your data; or
- Where the data we are processing has already been made public by you.
For some processing purposes, we share your data with third parties. This is a list of the information we may share with external recipients, and for what purpose:
WHO WE SHARE YOUR DATA WITH
Our IT system providers have access to data so that we can ensure that our systems operate effectively and that we are running current versions of software.
Financial and quality auditors view data to monitor that we are complying with statutory and regulatory requirements
We will share your data with other legal professionals, costs drafting and other technical experts when that is appropriate to fulfil the requirements of the service we are providing for you.
HOW WE STORE YOUR DATA
Your personal data is held in both hard copy and electronic formats.
Electronic data, including emails, is stored on our servers, which are located in the UK. Our cloud-based email security service provider stores all incoming and outgoing emails in servers located within the European Union. Our data sharing portal provider stores documents in servers located within the European Union. All providers of cloud services that we use are accredited to the ISO27001 standard.
We rarely transfer personal data to other jurisdictions. If we need to do this with your data we will tell you about the transfer and the safeguards in place to protect your data, before the transfer takes place.
HOW LONG WE KEEP YOUR DATA
If we are providing legal services to you we will notify you about how long we will keep your data for when we close your matter with us.
We maintain a schedule which dictates how long we keep documents for. Our document retention schedule applies dates that meet a statutory requirement, reflect limitation periods for action following completion of a legal transaction or reflect good business practice.
Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete/destroy the data.
YOUR RIGHTS AS A DATA SUBJECT
As a data subject, you have the following rights in relation to your personal data processed by us:
- To be informed about how your data is handled;
- To gain access to your personal data;
- To have errors or inaccuracies in your data changed;
- To have your personal data erased, in limited circumstances;
- To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other legitimate interests;
- To restrict the processing of your personal data, in limited circumstances;
- To obtain a copy of some of your data in a commonly used electronic form, in limited circumstances;
- Rights around how you are affected by any profiling or automated decisions.
If we are relying on your consent to process your data, you may withdraw your consent at any time.
EXERCISING YOUR RIGHTS, QUERIES AND COMPLAINTS
For more information on your rights, if you wish to exercise any right or for any queries you may have or if you wish to make a complaint, please contact our Data Protection Coordinator at email@example.com or on 0121 794 7345.
COMPLAINTS TO THE INFORMATION COMMISSIONER
You have a right to complain to the Information Commissioner’s Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website https://ico.org.uk.
We value all our clients, and we aim to resolve any concerns or complaint you may have about our service quickly and to our mutual satisfaction. We want to deal with your concerns fairly and therefore need time to provide a considered response.
We will always endeavour to:
- Acknowledge in writing your complaint or concern within five working days of receiving it
- Provide you with our formal response within four weeks of receipt or, if unable to do so, we will send you a letter explaining why and what will happen next
- Resolve your concerns or complaint within eight weeks of receipt.
One of our Partners, James Hall, investigates all complaints and we keep central records that are regularly reviewed to monitor trends and individual performance.
WHERE TO SEND YOUR COMPLAINT
If you wish to make a complaint, please contact James Hall, preferably in writing at the address below, keeping a copy of the correspondence for yourself:
Address: Gaddu and Hall Ltd, Jewellery Business Centre, 95 Spencer Street, Birmingham, B18 6DA
If you are still not satisfied, you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ about your complaint.
When contacting the Legal Ombudsman, please note:
- Any complaint to the Legal Ombudsman should usually only be made after we have issued our formal written response to your complaint or we have already had eight weeks to resolve it.
- Any complaint must be referred to the Legal Ombudsman within six months of the date of our formal written response to your complaint.
- The problem must have happened on or after 6 October 2010 or, if the problem happened earlier than that, you must not have been aware of it before 6 October 2010.
- The complaint must be made no later than six years from the act/omission or three years from when you should reasonably have known there was cause for complaint.
For further information, you should contact the Legal Ombudsman at the above address or on 0300 555 0333 or at firstname.lastname@example.org
Alternative complaints bodies such as Pro Mediate exist which are competent to deal with complaints about legal services where there is an agreement to do this between a client and their solicitor.
We do not agree to use of an alternative complaints body because complaints about law firms can be referred to the Legal Ombudsman.